Sales Associate

Kansas City

POSITION SUMMARY

The purpose of this position is to serve clients as well as new customers and foster relationships to increase sales.

PRIMARY ACCOUNTABILITIES

  • Set personal sales goal with General Manager and Director of Retail and achieve personal goal while supporting goals of Management team.
  • Foster relationships with Sales Team.
  • Build positive team relationships.
  • Handle any customer service issues in a positive manner.
  • Ensure the security and privacy of all customer information.
  • Great customers in a timely professional and engaging manner.
  • Incorporate product knowledge in the selling process.
  • Provide the best customer service possible.
  • Build lasting relationships.
  • Promote brand by informing customers of clients of any sales or upcoming events.
  • Consistently follow up on sales and customer service issues.
  • Assist and delegate general housekeeping duties.
  • Provide stock support when necessary including facilitating transfers and holds.
  • Actively grow client book and share feedback with General Manager and Retail Director.
  • Consistently seek new trend and product knowledge.

ESSENTIAL FUNCTIONS/ KEY COMPETENCIES

  • Provides timely and constructive feedback to supervisor.
  • Receives feedback in an open and receptive manner.
  • Takes ownership of self development.
  • Drive store volume and enhance customer experience with a focus on education.
  • Consistently seek new trend and product knowledge.
  • Conduct product knowledge and sales training seminars regularly.

SCOPE

  • Actively manage clienteling by monitoring each Sales Associate’s client book and making suggestions on client development and retention.
  • Can self assess and course correct.
  • Receptive to feedback and able to modify as necessary.
  • Exemplifies the Standard way of Excellence and adds to the overall Standard Way of Excellence.
  • Develops and executes strategies to drive business and LY sales.
  • Operates business profitably and minimize potential for loss.
  • Ensure individual store goal is met and customer service remains paramount.  

POSITION REQUIREMENTS

  • A combination of education and experience sufficient to successfully perform essential functions of the job.
  • 5+ years retail experience.
  • Strong verbal and written skills.
  • Ability to communicate effectively in order to relay product knowledge and services.
  • Strong eye for fashion.
  • Ability to perform effective selling techniques to achieve sale and repeat business.
  • Basic computer skills.
  • Retail math knowledge.
  • Physical requirements: lift /carry/move 40 lbs minimum including fixtures and Product.
  • Ability to work a flexible schedule including holidays, overnights, weekends…
  • Ability to actively work the sales floor.
  • Advanced knowledge of the contemporary market.
  • Ability to demonstrate excellent leadership experience.
  • Excellent communication skills.
  • Clienteleing experience.
  • Computer literate.
  • Retail Pro experience or similar POS system knowledge a plus.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

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